Terms and Conditions

Our standard terms and conditions relating to the sale of roofs are below.  Further down the page we also have our terms that are more specific for fitting roofs below which are our terms relating to our roof warranties.

Company Information:

Company Name: Nulite Ltd
Trading Name: Streamline PopTops
Office Address: Unit 53 Hutton Close, Crowther Industrial Estate, Washington NE38 0AH, UK
Registered Office: 28 Biddick Village Centre, Biddick, Washington, Tyne & Wear, NE38 7NP
Company Registration Number: 03490017
VAT Number: GB 708570821

1. Definitions

"Supplier," "We," "Us," or "Our" refers to Streamline PopTops.
"Customer," "You," or "Your" refers to the purchaser of products from Streamline PopTops.

2. Orders and Payment

All orders are subject to availability and acceptance by us.
Full payment, including applicable taxes and delivery charges, is required upon order placement.
We accept Visa card payments over the phone and bank transfers.
Invoices will be sent via post or email within 7 to 10 days of order placement.

3. UK Delivery Process

Step 1 - Estimated Delivery Week:

We will provide you with an estimated week for delivery when you place your order.

The estimated delivery week may change based on circumstances.

Step 2 - Confirmation of Delivery Date:

One week before delivery, we will contact you to provide the delivery date and approximate time.

We will make reasonable attempts to contact you via phone, email, and text.

If we cannot contact you within that week, the delivery will be put on hold until communication is established.

Step 3 - Day of Delivery:

On the delivery day, the driver will contact you by phone to confirm your readiness for the delivery.

If unable to contact you, the driver will not proceed with the delivery.

If no contact from the driver by 10am, please contact our office.

Please be available between 8am and 7pm, despite the approximate time given.

4. Payment and Invoicing

Full payment, including delivery charges, is required when placing an order. Orders will only start processing after payment is received. Payment methods: Visa card payment over the phone or bank transfer. An invoice will be sent within 7 to 10 days via post or email.

5. Currency and VAT

5.1 VAT European Union:

Customers in Europe with a valid VAT certificate are exempt from VAT.

Import taxes may apply based on your country's rules.

5.2 VAT Rest of World:

No VAT is charged on exports.

Import taxes/duties are not included in our prices.

Prices on the website and import/export taxes are subject to change.

6. Business Users and EORI Number

Business users require an EORI number to avoid additional taxes. VAT exemption requires providing all VAT information to us. This information is necessary for the ports to prevent delays.

7. Dispatch and Delivery

Dispatch timescale varies based on stock levels and bespoke options. Standard UK roofs in stock: 4-6 weeks for dispatch. Roofs with bespoke options: 6-8 weeks for dispatch. Delivery after dispatch may take up to 7 days. Available roofs in stock can be collected from our premises for faster delivery. Assistance is required for offloading roofs within the UK.

8. Guarantees

5-year guarantee for GRP roof shell and hardware.

1-year guarantee for gas springs and tent cover.

Damage due to wear, tear, abuse, or mishandling is not covered.

9. Returns, Refunds and Cancellations

9.1 Damage in Transit:

• Upon receiving your roof, carefully inspect it for any damage.
• If any damage is found, please report it immediately to the driver upon delivery.
• Failure to inspect the roof at the point of delivery and report any damage may result in additional costs.

9.2 Cancellation:

• If you decide to cancel your order after the roof has been delivered, the cost of return will be deducted from any refund.
• Refunds will only be processed once the returned roof has been received and inspected by us.
• Please note that there are no refunds for bespoke items/extras that have been manufactured specifically for your order.

9.3 Sizing Issues:

• It's essential to ensure that you select the correct roof dimensions for your vehicle.
• If you order the wrong roof size, you will be responsible for covering the costs of both collection and delivery to correct the error.

9.4 Refunds for Bespoke Items:

• We do not offer refunds for bespoke items/extras that have already been manufactured.
• Bespoke items include products that have been specifically customised for your order, such as non-standard tents, materials, colors, etc.

9.5 Partial Refunds for Bespoke Items:

• In some cases, at our discretion, we may offer partial refunds after necessary deductions.
• These deductions may involve re-standardising the roof by replacing a bespoke element with our standard option, for example, changing a non-standard tent to our standard tent.

9.5 What Counts as Bespoke:

• Rear elevator roofs, non-standard tents, roofs in black, and similar customized products are considered bespoke.
• Partial refunds for re-standardisation are subject to our evaluation and the specific nature of the customisation.

10. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. Your data may be used for order processing, communication, and marketing purposes (opt-out available). Payment information is securely handled by our payment processing partners.

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and intellectual property laws. Any unauthorized use or reproduction is prohibited.

12. Limitation of Liability

We are not liable for any indirect, consequential, or special damages arising from your use of our products or services. Our liability is limited to the cost of the products purchased.

13. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Modifications to Terms

We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective upon posting on our website.

15. Entire Agreement

These terms and conditions constitute the entire agreement between you and us regarding the subject matter. Any prior agreements, representations, or understandings are superseded.

Please carefully read and understand these terms and conditions before making a purchase. By placing an order, you agree to abide by these terms. If you have any questions, please contact our customer support.

 

Standard Terms and Conditions : Roof Fitting

The following terms and conditions relate directly to van fitting jobs and are an extension of our existing terms and conditions of sale relating to the sale of our roofs and the terms and conditions for returns under warranty.

1. Definitions

"Supplier," "We," "Us," or "Our" refers to Streamline PopTops.
"Customer," "You," or "Your" refers to the purchaser of products or services from Streamline PopTops.

2. Cancellation of work

We understand that you may have to cancel or re-arrange for a variety of reasons and we try to be flexible however it is unfair for us to carry the cost of your cancellation if that cancellation ends up costing us money. If you have to cancel or re-arrange for any reason please contact us as early as possible.

3. Cancellation Time Scales

You must give us a minimum of two weeks notice of cancellation or if you need to change the agreed fitting dates otherwise we maintain the right to charge you 25% of the fitting fee if we cannot replace your work on those days. We have to do this because we run a busy fitting shop and if you cancel at short notice then we may not be able to re-schedule work for those days which costs us time and money.

4. Cancellation and Bespoke Items

Even if you give two weeks notice of cancellation, we may also charge you for the roof tent or other bespoke items that have been manufactured specifically for your fitting job.

Currently the following are classed as bespoke items.

• Rear elevator roofs are made to order and are therefore bespoke items
• Any tent that is not the Standard Grey Cotton Canvas Tent
• Any roof manufactured in black
• Side elevating and vertical elevating roofs excluding vertical elevating mini roofs

5. Fitting roofs to vehicles not listed on our site

In some instances we are happy to fit a streamline roof to a vehicle type or model that is not listed on our site. For most vans, our universal roofs can normally be trimmed and fitted as long as the dimensions of the roof are correct however this is not 100% guaranteed.

We may only be able to confirm that our roof will fit to your vehicle once we have inspected the vehicle. This may result in you bringing the vehicle to our premises at which point we may not be able to proceed with fitting.

This is a rare and unfortunate circumstance that will be a disappointment for everyone involved. In the unlikely event that this does happen then we will not be responsible for travel or other expenses you incur. Please keep in mind that we will also have lost time and money and will not be asking you to cover our expenses unless you have knowingly or accidently mislead us i.e. provided the wrong dimensions for your roof.

With this in mind, if the make and model of vehicle is not listed on our site, then you bring the vehicle to us at your own expense. Any information you can provide us regarding the roof of the vehicle you want converting will help reduce chances of disappointment.

Keep in mind the following which may only become apparent when we review the vehicle.

• The roof of a van is an integral part of its overall structure, providing rigidity and stability. Modifying it for a PopTop might compromise the vehicle's structural integrity which could lead to problems with the roof or supporting structure.
• The size and shape of the roof area including the curvature of the roof can vary between different models and makes of vans. If the dimensions of our Streamline PopTop roof don't align with those of the vehicle, it may not be possible to secure the roof safely and effectively.
• The mounting points and the method of anchoring the roof to the vehicle's body may not be compatible or may require further modifications to the body. If these don't align or if the vehicle's body can't support the necessary modifications we may decide that it would be unsafe to proceed.

6. Drop off vechicles

The vehicle should be dropped off at the following address : Streamline PopTops, 53 Hutton Close, Crowther Industrial Estate, Washington, Tyne and Wear, NE38 0AH

7. Inspection

All roofs are fitted by professional staff with care and attention and the are tested before leaving our premises. There is no reason why there should be an issue of any kind however it is important that make yourself available for a full vehicle inspection when you drop off and collect the vehicle.

On collection, if you believe that we have damaged the vehicle in some way i.e. a scratch to paint work or you feel that there is an issue with workmanship, then you must identify any concerns before taking the vehicle away so that we have the opportunity to review and agreed on a course of action.

We will not accept responsibility for damages identified after you have removed the vehicle from our premises. If you remove the vehicle from our premises and later identify what you believe to be an issue with our workmanship then we will review and if there is an issue we will resolve it however you return the vehicle to us at your own expense.

8. Warranty Returns

In the unlikely instance that the vehicle needs to be returned for warranty repair work, the vehicle will need to be returned at your own expense.

For more details about our roof warranties including specifics of our warranty terms and conditions please review our roof warranties page.

9. Fitting Dates

We retain the right to move fitting dates or extend fitting time frames at any time. If this happens we will make every attempt to ensure that you are given as much notice as possible.

10. Payment Terms

Payment is required in full before any fitting work is undertaken. Normally we will request 50% when you decide to go ahead. The final 50% is then required when the work is complete. We may offer different terms depending on your requirements.

11. Modifications to Terms

We reserve the right to make reasonable modifications to the terms and conditions of fitting at any time without prior notice. Any such modifications shall be binding upon the customer upon publication.

 

Streamline Campervan Roof Warranty Terms and Conditions

These terms and conditions help to clarify the responsibilities of Streamline Campervan Roofs and our customers, as well as to protect the interests of both parties in the event of a warranty claim.

1.0 Correct installation of the roof

All roofs must be installed in accordance with our instructions or by a competent roof fitter. Incorrect fitting can invalidate the warranty as it can lead to issues that would not normally occur. Poor fitting can include things like incorrect alignment of the roof, not positioning roof handles as outlined in our fitting instructions or improper sealing / weatherproofing.

2.0 Proof of purchase

Proof of purchase, which clearly shows the date of purchase, must be provided if you have purchased the roof from us or from an individual or company we deal with. If purchased from a third party, you will need to provide proof of purchase showing us that you purchased the roof directly from an individual or company that we traded with.

3.0 Transferability

The warranty is only transferable when the roof has been purchased as part of a conversion undertaken by ourselves, one of our trade customers or approved fitters. If you have purchased a van from a third party and they did not install the roof then the roof is no longer covered by warranty although we will review and assist you if we can.

4.0 Point of contact

If the roof was purchased through a third party i.e. a campervan conversion company you will need to contact them initially. If that company in no longer trading then we may be able to assist you directly however you must provide proof of purchase as outlined in 2.0 above.

5.0 Misuse of the roof

Our warranty covers manufacturing defects and not issues arising from external factors beyond our control. If the roof has been misused then unfortunately this will invalidate your warranty.

Misuse of the roof includes but is not limited to the following:

1. Overloading: Placing excessive weight on the pop-top roof or fitting other objects to the roof including roof racks that then load the roof beyond its rated capacity. Pop-top roofs are generally not designed to bear heavy loads.

2. Improper Operation: Opening or closing the roof incorrectly, such as forcing it open or closed. The roof should be opened and closed in line with guidance either outlined by ourselves (See our Advice and Tips page) or by the company who fitted the roof. All items should be removed from the roof tent area before closing and if roof racks are fitted then any loads being carried should be removed before attempting to open the roof.

3. Unapproved Modifications: Making alterations to the roof structure, mechanism, or fabric without our permission including drilling holes, adding unapproved fixtures, or using non-standard parts for repairs.

4. Neglecting Maintenance: Failing to perform recommended maintenance (See our Advice and Tips page). We recommend regular cleaning, lubricating moving parts, or checking for and repairing minor damage before it worsens. Ensure that tents are dried before the roof is shut for any extended period of time. Regularly check that all fixings on gas struts and hinges are tight.

5. Using in Inappropriate Conditions: Deploying the pop-top in severe weather conditions, like heavy snow, strong winds, or extreme temperatures.

6. Rough Handling: Manhandling the roof, such as yanking on it to open or close, which can damage the mechanism or the fabric.

7. Exposing to Harsh Chemicals: Cleaning the pop-top with harsh chemicals or abrasive materials that can damage the fabric, mechanical parts or colour finishes.

6.0 Regular Inspections and Maintenance

Customers are responsible for performing regular inspections and maintenance on the roof to ensure its proper functioning and longevity. Neglecting regular maintenance may void the warranty. For example, allowing a hinge to rust could result in issues opening the roof, which may in turn compromise the structural integrity of the entire assembly. Small unresolved issues can lead to larger more significant issues. Check out our Advice and Tips page for further guidance on maintenance.

7.0 Painting the roof

All paintwork should be carried out in line with our website instructions and at your own risk. Instructions can be found in the “Having your campervan roof painted” section within the “UK Key Details” and the “EU / International Key Details” sections which are available on all roof pages. If in doubt please contact us.

8.0 Making a warranty claim

Clear photographic proof or inspection of any claims may require a visit to us for work and inspection. If the claim is accepted, our responsibility is for the replacement parts, not the fitting, except if the roof has been fitted at our Washington fitting centre based in Tyne and Wear. Work does not include fixing cosmetic issues unless those issues are directly related to an issue with the roof.

9.0 Warranty deduction based on fair usage

Claims made are subject to 20% deduction annually for the roof shell and general fittings over the 5-year period for standard usage and deterioration.  Tents, hinges and gas struts are covered by a 1 year guarantee and are not replaced with new if the roof shell is being replaced.

10.0 Exclusion of Other costs

Our warranty covers only the repair or replacement costs of the product itself. It does not extend to cover other costs such as travel expenses to our premises, accommodation, inconvenience, or any other related expenses. Any such additional costs incurred are the sole responsibility of the customer.

11.0 Exclusion of Consequential Damages

The warranty does not cover any consequential or incidental damages resulting from the use or malfunction of the roof, including but not limited to, damage to personal property, loss of use, or loss of revenue.

12.0 Removal and replacement of after market accessories

The warranty does not cover the removal and replacements of after market accessories including roof racks and solar panels. If necessary these may need to be removed before we can undertake a warranty repair.

13.0 Removal of obstructions before undertaking a repair or replacement.

If your roof needs to be refitted or repaired then the vehicle should be empty with head lining, bulk head, roof racks, awning brackets and any other obstructions removed. If you are unsure about how to present the van to us for repair or inspecition then you should contact us to clarify before bringing the van to our premises.

14.0 Use of roof racks

PopTop roofs are not designed to carry heavy loads and if roof racks are incorrectly fitted or overloaded they can damage your roof which will invalidate your warranty. We advise that the combined weight of the roof rack and load should not exceed 40kg. If you do decide to fit a roof rack then please review our advisory points currently outlined on our General Information page. If your roof is damaged after a roof rack has been fitted and the damage is not obviously due to a manufacturing fault, we will have no option but to conclude that the damage was caused by an overloaded roof rack.

15.0 Modifications to Warranty Terms

We reserve the right to make reasonable modifications to the terms and conditions of the warranty at any time without prior notice. Any such modifications shall be binding upon the customer upon publication. Warranties are either 1, 3 or 5 years depending and are subject to terms and conditions outlined below.  Your warranty includes replacement of parts if the roof was supplied direct or parts and labour if we fitted the roof.