We require full payment of all costs including delivery charges when you place an order. It is important to note that your order will not start processing until payment has been received.

We also accept visa card payment over the phone or a bank transfer. An invoice will be sent out in the post or via email within 7 to 10 days.

We have made significant efforts to ensure that our products are of the highest standards and with this in mind we have tested our main selling elevating roofs through the rigerous STATUS (Specialisty Transport Advisory & Testing Utility Society) testing process.

Videos and copies of the test certificate / report are available for our main roof types below.

M1 Pull Safety Tested

The following products we have are M1 pull tested which simulates a crash at 30mph into solid concrete by pulling the seats with a similar force. The vehicles were tested with our steel galvanised upper roof strengthening frame in place. This shows that our elevating roof frame maintains its integrity while under simulated frontal impact test conditions in a variety of vehicles.

• Vauxwagen Transporter Test Video | Report and Certificates (PDF)
• Ford Transit Custom Test Video | Report and Certificates (PDF)
• Mercedes Vito Test Video | Report and Certificates (PDF)
• Renault Traffic Test Video | Report and Certificates (PDF)
• Vauxhall Vivaro Test Video | Report and Certificates (PDF)

We can provide a copy of the test certificate and report is available if required.

Collection times Monday to Friday 9am - 4pm and Saturday morning 9am - 11am. Once inspected and collected the roof is no longer our responsibility so we recommend that you collect the roof in person so that it can be inspected. If you decide to use a third party courier then your roof will need to be crated which costs extra to help prevent damage in transit. If collecting in person we recommend that you pay extra for crating to protect the roof while in transit.

You should also take the following into account to avoid disappointment.

• We recommend that the roof is collected in a covered vehicle and that is is wrapped, stacked and tied carefully to avoid damage
• Do not collect the roof on the vehicle you are fitting the roof to as on most instances it will not fit inside that vehicle
• From past experience, using a roof rack to transport your new roof is not recommended

5 years for GRP roof shell and hardware, 1 year for the gas springs and tent cover. Damage due to excessive wear and tear, abuse or mishandling is not covered.  

Roofs are carefully inspected before being sent out for delivery. It is important that you inspect your roof carefully when it arrives and that you report any damage to the driver so that the roof can be returned immediately. Please ensure that you make time available to do a visual inspection on delivery. If you don't inspect at point of delivery and you later report the roof as being damaged in transit we have to assume that the roof was damaged after it was delivered and you will be liable for any additional costs incured.

If you decide to cancel your order once the roof has been delivered then the cost of the return will be deducted from any refund. Refunds will only be made once the roof has been returned and inspected. There are no refunds for bespoke items/extras that have been manufactured.

Please ensure that you purchase the correct roof for your vehicle and that you carefully check the dimensions of the elevating roof against the vehicle you are fitting it to. You will have to cover the cost of collection and delivery if you order the wrong roof.

We do not refund bespoke items/extras once they have been manufactured. Bespoke items are products that have been specifically manufactured for you and include tents in non standard colours and materials.

What counts as bespoke

• Rear elevator roofs are made to order and are therefore bespoke items
• Any tent that is not the Standard Grey Cotton Canvas Tent
• Any roof manufactured in a black
• Side elevating and vertical elevating roofs excluding vertical elevating mini roofs

At our discretion partial refunds may be offered once deductions have been made to restandardise the roof for examples removing and replacing a bespoke tent with our standard tent.

Many of our customers install their own roofs however for best results we always recommend that you have your campervan roof installed by a trained competent fitter or fitting company.

Fitting information sheets are provided for most products although the sizes shown are guide lines only as final tolerance adjustments will need to be made during the setting out and installation to achieve the best fitting. Generic fitting instructions are provided on certain roof models for our universal roofs. In some instances you may need to make additional roof strengthening alterations and carry out alterations to suit your vehicle. 

Help and advice can be offered by contacting our technical team.

• Roof shell size guide - Please check our size guide and your van size before ordering.
• GRP Material specification sheet (PDF

Fitting information sheets are provided for most products although the sizes shown are guide lines only as final tolerance adjustments will need to be made during the setting out and installation to achieve the best fitting.

Generic fitting instructions are provided on certain roof models for our universal roofs. In some instances you may need to make additional roof strengthening alterations and carry out alterations to suit your vehicle.

Technical support is available. Support via phone or email can only be provided in English.

• Roof shell size guide (PDF) - Please check our size guides and your van size before ordering.
• Roof shell size guide - Universal Roofs(PDF)
• GRP Material specification sheet (PDF)

The following a key points you should review before installing a campervan roof. A more comprehesive guide based on a T5 Transporter can be found on our website at https://www.poptoproofs.co.uk/installation_guide.php

1) Always look at the vehicle and the instruction carefully so you understand each point before proceeding as mistakes can be costly.

2) Check that the roof containing hole is correctly marked out as per our diagram before cutting. It is important to check that the distance from the front of your roof to the front of the roof opening is correct and the same at the back. You should try the roof on the van before you mark out.

3) If you are having the roof painted you should mark and trim the roof to size before you send it to the painters.

4) Take care not to get any paints or fluids or sustances of any kind on the canvas as these can leave a stain that you may not be able to remove.

5) Cover all cut out metal edges as you proceed and wear safety gloves when handling where possible.

6) Apply protection covers to the vehicle inside and out to prevent accidental damage/scratching.

7) Ensure the frame work and tent are sealed correctly and check for water ingress. We also recommend you drive your vehicle to check for metal movement noises as soon as the roof is in place and before you start doing interior finishes.

8) Allow clearance distance for the spoiler if you are fitting one as there is a movement of 15mm when the roof and gas springs are in the closed position.

9) The roof should closes correctly and be central before you fasten the tent.

10) Do not close the roof with the gas springs fitted if the tent has not been fitted as this will stress the hinges.

Generic fitting instructions are available for all of our roofs however you may need to make additional roof strengthening alterations to suit your vehicle.

• Roof shell size guide - Please check our size guide and your van size before ordering.
• GRP Material specification sheet (PDF

We offer a professional roof fitting service at our factory in Washington, Tyne and Wear, NE38 0AH which is approximately 5 minutes off the A1 about 10 miles from Newcastle. There is also a list of campervan roof fitters available on our website. The fitters on that list are companies that we have supplied roofs to and the quality of work supplied by those companies is not approved or inspected by us.

When purchasing a roof to be fitted by us please ask for our earliest fitting date or book a date in advance. We will need the for 4 full working days and possibly longer depending on your specific requirements.

Please keep in mind the following before booking a slot.

• We require details of any accessories or optional extras that you want including i..e elevating bed kits, bespoke tent colours or tent scenic options.
• You will have to pay 50% of the agreed fitting cost in advance.
• If the roof is to be painted, we need the roof colour code and vehicle registration number.
• Text, email or written confirmation of the vehicle type, model and the wheelbase size i.e. Short Wheel Base (SWB), Medium (MWB), Long (LWB) or Extra Long (ELWB).
• Before fitting, the vehicle should be empty of all furniture and seats unless otherwise agreed.
• If the vehicle has already been converted in some way then we will need to inspect it at our factory before deciding if we are willing to fit a roof or make any alterations.
• Vehicles must be clean so they can be inspected before they are handed over to us.
• You should contact our office a week prior to confirm you will still be arriving on the agreed date. If you do not confirm then your vehicle may have to move to a later fitting slot.

Collection times for vehicles are Monday to Friday 9am - 3pm.

Inspection of work and warranty

You are responsible for inspecting the work and your vehicle to ensure that you are happy with the fitting of the product, that the product operates as expected and that your vehicle is returned in the condition you expect. The roof and fitting is covered by warranty. If work is required under warranty, it is your responsibility to bring the vehicle to our workshop for inspection.

We do not provide a painting service however you can get your roof painted. Our roofs are manufactured in white or for an additional fee in black. For best results you should always use a professional. It is essential that the correct preparation, process and materials are used and you have your roof painted at your own risk.

If you do decide to have your roof painted please note the following.

Before starting the preparation for the spraying of the roof, the roof must be pre cured at 40-50 degrees Celsius for about 3 hours to remove any residual moisture content. This is especially necessary with dark colours.

Inspect the surface of the roof for pores or air pockets. If necessary puncture these places and fill them with polyester based filler.

Sand the gel coat surface with a rotary sander using 280-grit or finer abrasive paper. Then apply 2 pack high build primer to create an undercoat for the topcoat.

Once primer has cured, sand with the rotary sander using 500-grit or finer abrasive paper. The surface must be dry and free from dust, grease and silicone.

For the final topcoat use 2C-HS paint and for a more resistant surface apply 2C-HS-Clear coat.

Please note: At no time should the drying temperature exceed 40 degrees Celsius.

• GRP Material specification sheet (PDF)

Different canvas types offer different levels of protection to the weather. If you expect to be using the roof in heavy weather or cold conditions you may want to upgrade to a heavier canvas like the Extreme Polyester and you should consider purchasing an exterior insulation cover to provide higher levels of protection. These add an extra layer of protection and comfort especially in wet weather or cold conditions and they are widely available on the internet. The cotton canvas tent that comes as standard with your roof is water resistant but not water proof and it is best suited to vehicles you intend to use in the summer months or when combined with an exterior cover. After market spray on waxes like Fabsil Gold can also offer additional protection.

Roof racks can be fitted to our elevating roofs however incorrect fitting may cause damage and invalidate your warranty so please proceed with caution. We recommend that you use a professional roof fitting company who have expertise in handling campvan roofs and who will be liable for any damage caused by incorrect fitting. Fitting and using a roof rack is entirely at your own risk and we will accept no liabilty if the fitting or use of a roof rack causes damage to your roof. Further details and recommendations about fitting a roof rack can be found on the our General Information page.

• Insulated glass reinforced plastic (GRP) roof shell in white (black is available) with a grey valour head lining and a full perimeter gasket.
• Stainless steel hinges and fixings handles, holding straps and roof tie strap brackets
• Gas springs with attachment brackets
• Grey cotton canvas tent comes as standard. A bespoke range of different colours and canvas types are available.
• 3 meter plastic trims to fasten base of the tent
• Full GRP spoiler or EDPM rubber wind defector gasket depending on make and model
• White and grey headlining trim holder (Transporters only)
• Strengthening frame and side flashing's where applicable
• All fixings
• Fitting instructions
• Most repacement parts are available
• Roof shell size guide - Please check our size guide and your van size before ordering.
• GRP Material specification sheet (PDF)

Not supplied

• Perimeter tent mastic seal / or metal bonding sealant
• Internal trimming
• Elevating bed kit (available as an extra)

The roof tent is available in a variety of types, materials and colours which you can view by clicking on roof options and enquiry.

Roof valour colour options grey or black

On certain roofs the GRP roof shell can be supplied in black for an additional fee

Elevating bed kits in grey puntinella finish

Gas spring kits, these are used if the customer wishes to use their own coloured boards

Other Extras and accessories related to roofs are available including mattresses and replacement parts.